Refunds / Returns

At Distro Group Ltd, we stand behind the quality of our products and strive for customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund policy.

Returns: Customers have 14 days from the date of delivery to return the product for a refund. To initiate a return, please email our customer service team at with your order number and reason for return.

Refunds: Upon receiving and inspecting the returned item, we will process your refund within 3-6 business days. Refunds will be issued to the original method of payment.


  • Returned items must be in their original condition, unused, and with any tags still attached.
  • Customers are responsible for return shipping costs unless the item received was damaged or defective.
  • We reserve the right to refuse returns that do not meet our return policy requirements.

For any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at We are here to assist you and ensure your satisfaction with every purchase.